Terms of Use

Ecroo is a consumer tool for keeping track of purchases after you buy. It reads receipts you provide, organizes purchases and items, watches for return windows, price drops, warranty expiry and recalls, and prepares the instructions and evidence you need to act. You decide what to add and what to act on.

Ecroo is an informational and recovery-assistance service. It is not a merchant, manufacturer, carrier, regulator, insurer, bank, card issuer, law firm, or claims administrator, and it does not act as your legal representative.

You are responsible for your account, for keeping your sign-in credentials and passkeys secure, and for what happens under your account. Tell us promptly if you think someone else has access. You must provide accurate information and be old enough to use the service (see below).

Ecroo is a general consumer tool and is not directed to children under 13. If you are under the age required to enter a contract where you live, use Ecroo only with a parent or guardian involved.

• Do not upload receipts, documents or evidence that are not yours to use.
• Do not submit false or altered records, or use Ecroo to make dishonest claims.
• Do not attempt to access other people's data, probe or bypass security, or interfere with the service.
• Do not scrape, resell or reverse engineer the service.
• Do not use Ecroo for anything unlawful.

You keep ownership of the receipts, documents, images and information you add. You give us permission to store, process and display that content only as needed to operate the service for you — reading documents, organizing purchases, running monitoring, preparing claim material you ask for, and providing support. We do not use your content for advertising, and we do not sell it.

Claims, refunds, returns, price adjustments, warranties and recall remedies are handled by merchants, manufacturers and other third parties on their own terms. Policy summaries shown in Ecroo are informational, can change, and the merchant's current terms are what control. Your dealings with those third parties are between you and them.

Ecroo uses automated systems to read documents, organize purchase information, watch for rules and events, and suggest next actions. Those results can be incomplete or wrong. Check important dates and the merchant's own requirements before acting on them. You make the final decision on every action.

Ecroo helps you spot and prepare possible recoveries. It does not guarantee eligibility, approval, a refund, a price adjustment, warranty coverage, a recall remedy, a return being accepted, or any amount of money recovered. Amounts shown as verified reflect outcomes you have confirmed you actually received; anything else is potential or expected, and is labeled that way.

Ecroo does not contact stores or manufacturers for you, does not submit claims, returns or price adjustments on your behalf, and does not send email to a merchant in your name. It prepares instructions and evidence; you carry out the request with the store or manufacturer. Nothing in Ecroo means a merchant was contacted unless you recorded that you contacted them yourself.

Where Ecroo marks a step conditional, local, or specific to your order, check the store's current requirements before you act. Returned or not returned, and refund received or not received, are states you enter yourself — Ecroo does not track packages and does not detect a late or missing refund.

Policy details shown in Ecroo come from published merchant sources and carry the date we last verified them. A store can change its policy at any time, and Ecroo may not reflect a change it has not detected yet. The merchant's current terms always control.

Recall matching uses the official U.S. Consumer Product Safety Commission service. It covers U.S. consumer products recalled by the CPSC; food, drug, cosmetic and vehicle recalls are not included. Ecroo does not claim complete regulator coverage, and you confirm an item's details before we treat a recall as yours.

Push and email notifications are conveniences and can be delayed, blocked by a device, or lost. What you see in the app is the authoritative state. A notification only means something changed inside Ecroo.

Receipts you add can contain personal and purchase information. They are stored in private per-account storage and used to read purchase details, run monitoring, and prepare evidence for you. If you connect Gmail or Outlook, the access is read-only and used only to find receipt and order emails; Ecroo never sends email from your account. An extracted receipt always waits for your review — it never creates a purchase on its own.

You can delete individual receipts and purchases, request a copy of your data, and request account deletion from Settings. Deletion is recorded and can be cancelled until it runs; copies inside routine provider backups may persist briefly afterwards.

Ecroo does not currently charge for the features in the app, and there is no paid Ecroo subscription or recurring billing. Subscriptions you track inside Ecroo are your own subscriptions with other companies — Ecroo does not bill them and does not cancel them for you. If paid plans are introduced, the terms and prices will be presented before you agree to anything.

The Ecroo software, name, branding, design and content are ours or our licensors'. These terms do not transfer any of those rights to you beyond using the service as intended.

You can stop using Ecroo at any time and can request account deletion from Settings. We may suspend or end access if an account is used in breach of these terms, is used to harm others, or if we must do so for legal or security reasons. Where practical we will tell you why.

The service is provided "as is" and "as available", without warranties of any kind to the extent the law allows, including warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant that monitoring will catch every opportunity, that extracted information will be accurate, or that the service will be uninterrupted or error free.

To the extent the law allows, Ecroo is not liable for indirect, incidental, consequential, special or punitive damages, or for lost recoveries, lost savings, missed deadlines or lost data. Some jurisdictions do not allow certain limitations, in which case they apply only as far as permitted.

If you use Ecroo in breach of these terms — for example by uploading content you have no right to use, or by submitting dishonest claims — you are responsible for the consequences of that misuse, including claims a third party brings against us because of it.

These terms are governed by applicable law, and disputes are handled by the courts that have jurisdiction. We are not naming a specific state, county or forum here, and we are not imposing arbitration or a class-action waiver.

If we change these terms we will update the effective date above and describe anything significant in the app. Questions can go to support@ecroo.com.