How it works
From a receipt in your pocket to money confirmed back
Ecroo doesn't guess. Every stage below is something we can actually show you — and the moments where we have nothing to report, we say so.
The journey
Six stages, start to finish
This is the same journey shown on your dashboard once you add a real purchase — nothing here is staged for this page.
Receipt captured
You upload a receipt or type in the basics yourself. No inbox connection and no Gmail access needed.
Items confirmed
We show you exactly what we recognized — store, item, amount, date — so you can fix anything before it's tracked.
Monitoring active
Your purchase sits on your timeline while we keep watching for a window where store policy works in your favor.
Opportunity found
If a verified store policy applies — a price drop, a return window, a warranty or recall — we surface it plainly, with the source.
You act
You decide whether to pursue it. We give you what to say and where, but the request goes from you.
Recovery verified
An amount is only recorded once the refund, credit, or adjustment is actually confirmed. Estimates never count.
What we can — and can't — tell you
We only act on store policies we've actually verified and sourced. If we have a verified policy for your store, we'll show it with where it came from. If we don't have one yet, the checker tells you plainly that there's nothing verified for that store — we won't invent a policy or a number to make the page feel more useful than it is.
Start with one purchase.
It takes about a minute, and it's free.